Outage in Kisi

Failing unlocks

Resolved Minor
February 03, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified a configuration issue affecting a small number of Kisi customers. We are working on fixing the problem.
Components affected
Kisi Controllers
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/03/2023 02:04PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/03/2023 01:54PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 02/03/2023 01:54PM

We have rolled out a fix to all affected controllers and unlocks should work as usual.

IDENTIFIED almost 2 years ago - at 02/03/2023 01:27PM

The issue is affecting customers with Controller Pro 1.0 and Controller Pro 1.1 with wireless locks attached. We will start rolling out a fix in a few minutes.

IDENTIFIED almost 2 years ago - at 02/03/2023 01:20PM

We have identified a configuration issue affecting a small number of Kisi customers. We are working on fixing the problem.

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