Outage in Kisi

Unusual background job latency

Resolved Major
June 09, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with background jobs leading to severely degraded throughput. Outgoing emails, alerts, and webhooks are among the impacted features. The root cause seems to be an outage at one of our service providers (https://status.elastic.co/incidents/07bw653d2677). Our team is working on mitigating the issue.
Components affected
Kisi Background jobs
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/10/2023 12:53AM

Our systems are processing jobs at their normal rate again.

IDENTIFIED almost 2 years ago - at 06/10/2023 12:01AM

We are working on a fix to mitigate the impact of the service outage. The fix will be deployed shortly.

IDENTIFIED almost 2 years ago - at 06/09/2023 11:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/09/2023 11:41PM

We have identified an issue with background jobs leading to severely degraded throughput. Outgoing emails, alerts, and webhooks are among the impacted features. The root cause seems to be an outage at one of our service providers (https://status.elastic.co/incidents/07bw653d2677). Our team is working on mitigating the issue.

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