Outage in Klarna

Multiple Service degradation in North America

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. We are working to restore the service as soon as possible. Thank you for your patience.
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 10/20/2025 09:49AM

Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.

IDENTIFIED about 2 months ago - at 10/20/2025 09:24AM

Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.

IDENTIFIED about 2 months ago - at 10/20/2025 09:22AM

Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 08:49AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 08:38AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 08:31AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 08:16AM

We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. We are working to restore the service as soon as possible. Thank you for your patience.

Latest Klarna outages

Klarna Customer support and other Klarna apps including Purchase Flow service are affected - 6 days ago
Settlement Delays - 8 days ago
Klarna App degradation - 16 days ago
Merchant Settlement report degradation - 22 days ago
Merchant Portal degradation - Limited Access to In-store App in Merchant Portal - 26 days ago

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