Outage in Klarna

Multiple Service degradation in North America

Resolved Major
October 20, 2025 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. We are working to restore the service as soon as possible. Thank you for your patience.
Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 10/20/2025 09:49AM

Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.

IDENTIFIED 8 days ago - at 10/20/2025 09:24AM

Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.

IDENTIFIED 8 days ago - at 10/20/2025 09:22AM

Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 10/20/2025 08:49AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 10/20/2025 08:38AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 10/20/2025 08:31AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 10/20/2025 08:16AM

We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. We are working to restore the service as soon as possible. Thank you for your patience.

Latest Klarna outages

MVCN degradation - 8 days ago
Purchase visualisation delays in US - 8 days ago
Multiple Service degradation in North America - 8 days ago
Klarna purchase API degradation - 9 days ago
Klarna payments degradation - 18 days ago

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