Outage in Klarna

Issues with 3D Secure (3DS) authentication in the EU which affects consumers' ability to make card payments through Klarna Checkout and Klarna Payments

Resolved Minor

August 25, 2021 - Started over 4 years ago - Lasted 7 months
Official incident page

Incident Report

Some consumers may currently be unable to pay by card (Mastercard) due to issues at 3rd party provider. We apologize for any inconvenience caused during this time.

Latest Updates ( sorted recent to last )

IDENTIFIED over 4 years ago - at 08/25/2021 10:34AM

The issue has been identified and a fix has is being implemented by the 3rd party provider.

INVESTIGATING over 4 years ago - at 08/25/2021 08:59AM

Some consumers may currently be unable to pay by card (Mastercard) due to issues at 3rd party provider. We apologize for any inconvenience caused during this time.

Latest Klarna outages

Support Chat AI assistant experiencing issues - 2 days ago

Customer Service Chat & Phone Support is experiencing issues - 7 days ago

Klarna Payments degradation - 10 days ago

Klarna Payments degradation - 13 days ago

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