Outage in Klaviyo

Delays in some review requests

Resolved Minor
December 30, 2024 - Started about 2 months ago - Lasted about 1 month
Official incident page

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Outage Details

On December 9th at around 10:30 Eastern Time, we experienced a technical issue which impacted Ready to Review events. As a result, some Ready to Review events corresponding to orders that occurred between December 9th and December 27th are delayed. This could lead to delayed review requests being sent out via Flows. Ready to Review events corresponding to orders that occurred after December 27th at around 2:15 Eastern Time are not delayed. Our team has identified the issue and is working to release the backlogged Ready to Review events. We will keep this incident up to date with our progress.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/30/2025 08:36PM

This incident has been resolved. All remaining delayed events have been processed.

IDENTIFIED about 1 month ago - at 01/14/2025 04:25PM

Our team is continuing to work on processing the remaining 6% of delayed events. We will update this incident with our progress.

IDENTIFIED about 2 months ago - at 01/07/2025 02:08PM

Our team has processed 94% of the delayed Ready to Review events. We will update this incident when the remaining 6% have been processed.

IDENTIFIED about 2 months ago - at 12/31/2024 01:50PM

Our engineering team is working to release the delayed Ready to Review events. We will continue to keep this incident up to date with our progress.

IDENTIFIED about 2 months ago - at 12/30/2024 05:48PM

On December 9th at around 10:30 Eastern Time, we experienced a technical issue which impacted Ready to Review events. As a result, some Ready to Review events corresponding to orders that occurred between December 9th and December 27th are delayed. This could lead to delayed review requests being sent out via Flows.

Ready to Review events corresponding to orders that occurred after December 27th at around 2:15 Eastern Time are not delayed.

Our team has identified the issue and is working to release the backlogged Ready to Review events. We will keep this incident up to date with our progress.

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