Outage in Knack

Investigating Issues with API Key Resets

Resolved Minor
December 18, 2024 - Started 11 months ago
Official incident page

Incident Report

We are currently investigating an issue where API keys appear to have been reset or changed unexpectedly. Our engineering team is actively working to identify the cause and resolve the problem as quickly as possible. We’ll provide updates here as we learn more. Thank you for your patience!

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/18/2024 06:33AM

The issue has been resolved and the affected apps can now use the previous API key. We have also taken the necessary measures to prevent this from happening again in the future.

IDENTIFIED 11 months ago - at 12/18/2024 03:25AM

The issue has been identified, and we are actively working to implement the best solution.

INVESTIGATING 11 months ago - at 12/18/2024 02:06AM

We are currently investigating an issue where API keys appear to have been reset or changed unexpectedly. Our engineering team is actively working to identify the cause and resolve the problem as quickly as possible. We’ll provide updates here as we learn more.

Thank you for your patience!

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