Outage in Knack
Access Limited to Either Classic or Next Gen
Resolved MajorIncident Report
We’re investigating an issue where some accounts have access to only Classic or Next Gen, instead of both. All affected customers should still be able to access their apps, though access may be limited to one version of the platform.
Our Engineering team is actively working to identify the cause and restore full access. Updates will be shared here.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 01/21/2026 05:26PM
This issue has been resolved. Access to both Classic and Next Gen has been fully restored for all affected accounts.
The issue was caused by a problem with one of our third-party providers and has since been addressed.
Thank you for your patience while we worked to resolve this.
INVESTIGATING
9 days ago - at 01/21/2026 03:06PM
We’re investigating an issue where some accounts have access to only Classic or Next Gen, instead of both. All affected customers should still be able to access their apps, though access may be limited to one version of the platform.
Our Engineering team is actively working to identify the cause and restore full access. Updates will be shared here.
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