Outage in Knack

Investigating Issues with App Loading and Menus

Resolved Major
April 08, 2025 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating reports of some Live apps not loading and menus failing to load within certain apps. Our Engineering team is actively working to identify the cause and resolve the issue as quickly as possible. We’ll share updates here as we learn more. Thanks for your patience!
Components affected
Knack Live App
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/08/2025 06:12PM

Resolved: The issue affecting app and menu loading has been fully resolved. All services are now operating normally.

If you continue to experience any issues, please try clearing your browser cache and cookies, or reach out to our Support team for help.

Thanks again for your patience while we worked through this!

MONITORING 23 days ago - at 04/08/2025 05:43PM

Update: A fix has been implemented, and we're currently monitoring to ensure everything is fully back to normal.

Initial signs look good, but if you're still experiencing issues, please try clearing your browser cache and cookies, as that may help resolve any lingering problems.

We'll share a final update once we've confirmed full recovery. Thanks for sticking with us!

IDENTIFIED 23 days ago - at 04/08/2025 05:22PM

Update: We've identified the root cause of the issue affecting app and menu loading. A fix is currently being deployed, and we expect services to begin recovering shortly.

We'll continue to monitor the situation and share another update once the deployment is complete.

Thanks again for your patience!

INVESTIGATING 23 days ago - at 04/08/2025 05:06PM

We're currently investigating reports of some Live apps not loading and menus failing to load within certain apps. Our Engineering team is actively working to identify the cause and resolve the issue as quickly as possible.

We’ll share updates here as we learn more. Thanks for your patience!

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