Outage in Knock

Elevated 500s and response times from V1 API endpoints

Resolved Major
December 04, 2025 - Started 16 days ago - Lasted about 2 hours

Incident Report

At 20:30 UTC our API service suffered a brief outage due to a faulty canary build configuration. The change was immediately reverted and service has been generally restored. However, we are observing elevated response times trailing the brief outage period. We are monitoring the service closely. Workflow processing and message delivery remain unaffected.

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Latest Updates ( sorted recent to last )
MONITORING 16 days ago - at 12/04/2025 08:53PM

We have resolved the issue with elevated response times following our brief V1 API outage. We are continuing to monitor the situation closely. We will provide a full postmortem to customers soon after marking this incident as resolved.

INVESTIGATING 16 days ago - at 12/04/2025 08:49PM

At 20:30 UTC our API service suffered a brief outage due to a faulty canary build configuration. The change was immediately reverted and service has been generally restored. However, we are observing elevated response times trailing the brief outage period. We are monitoring the service closely.

Workflow processing and message delivery remain unaffected.

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