Outage in Knock
Elevated 500s and response times from V1 API endpoints
Resolved Major
December 04, 2025 - Started about 2 months ago
- Lasted about 2 hours
Incident Report
At 20:30 UTC our API service suffered a brief outage due to a faulty canary build configuration. The change was immediately reverted and service has been generally restored. However, we are observing elevated response times trailing the brief outage period. We are monitoring the service closely.
Workflow processing and message delivery remain unaffected.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 12/04/2025 08:53PM
We have resolved the issue with elevated response times following our brief V1 API outage. We are continuing to monitor the situation closely. We will provide a full postmortem to customers soon after marking this incident as resolved.
INVESTIGATING
about 2 months ago - at 12/04/2025 08:49PM
At 20:30 UTC our API service suffered a brief outage due to a faulty canary build configuration. The change was immediately reverted and service has been generally restored. However, we are observing elevated response times trailing the brief outage period. We are monitoring the service closely.
Workflow processing and message delivery remain unaffected.
Latest Knock outages
Delivery and integration source action logs are delayed - 11 days ago
SES/SNS sending issue with customers using assume role - about 1 month ago
Workflow logs ingestion delayed by 10 minutes - about 1 month ago
Message syncing issue - about 1 month ago
Issues creating/editing workflows - about 2 months ago
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