Outage in Knock
Message syncing issue
Resolved Minor
December 15, 2025 - Started 5 days ago
- Lasted about 5 hours
Incident Report
We're currently investigating an issue with our data warehouse sync product. We're actively working to resync data to catch up to latest. At the moment, the most recent data is from 12/12.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 12/16/2025 04:09AM
We've begun running syncs to all customer data warehouse connections.
IDENTIFIED
5 days ago - at 12/16/2025 04:01AM
Our data export ETL job is still running. We will send an update as soon as we can begin our syncs to customer warehouses.
IDENTIFIED
5 days ago - at 12/16/2025 12:58AM
We are continuing to work to resolve the delay in message data delivery. We will provide an update once the ETL jobs that power message data export run successfully.
INVESTIGATING
5 days ago - at 12/15/2025 11:59PM
We're currently investigating an issue with our data warehouse sync product. We're actively working to resync data to catch up to latest. At the moment, the most recent data is from 12/12.
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