Outage in Knock
SES/SNS sending issue with customers using assume role
Resolved Minor
December 18, 2025 - Started 4 months ago
- Lasted about 5 hours
Incident Report
We're currently investigating an issue with our service affecting SES and SNS sends using an assume role.
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Latest Updates ( sorted recent to last )
MONITORING
4 months ago - at 12/18/2025 09:28AM
We've successfully replayed all affected messages during the window. We're continuing to monitor the status, but we've seen full recovery.
MONITORING
4 months ago - at 12/18/2025 09:05AM
A fix has been implemented, and we're currently monitoring the service. We're actively working on message replays for any affected customers.
IDENTIFIED
4 months ago - at 12/18/2025 08:45AM
We've identified the affected service and have added an immediate fix. We're working on replaying messages now.
INVESTIGATING
4 months ago - at 12/18/2025 08:41AM
We're currently investigating an issue with our service affecting SES and SNS sends using an assume role.
Latest Knock outages
Degraded logging state and delayed API logs - 12 days ago
Message event delays - 18 days ago
Issues promoting workflows - 24 days ago
We're seeing some delays in log processing - about 1 month ago
Increased latency in the dashboard - about 2 months ago
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