Outage in Knock
Warehouse message synchronization delayed
Resolved Minor
October 01, 2026 - Started about 1 month ago
- Lasted 1 day
Incident Report
Summary AI Generated
Knock experienced a 31-hour delay in message synchronization to customer data warehouses, leaving downstream warehouse destinations without up-to-date message data. The issue was resolved by rebuilding the export tables and re-running syncs, with no impact to other data synchronization pipelines. The service returned to normal operation on October 2, 2026, with ongoing monitoring and stabilization planned.
Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 10/02/2026 04:16AM
We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
IDENTIFIED
about 1 month ago - at 10/02/2026 02:56AM
We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
IDENTIFIED
about 1 month ago - at 10/01/2026 04:06PM
We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
IDENTIFIED
about 1 month ago - at 10/01/2026 02:09PM
Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
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