Outage in Knock
Dashboard transactional email outage
Resolved Minor
November 06, 2026 - Started 6 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Knock experienced a ~2.4-hour outage affecting transactional emails sent from the dashboard, including account invites, caused by a spam-related issue with their email provider, Postmark. The problem was identified and a fix was implemented, with the service placed under monitoring. Account invites were notably degraded for the duration of the incident.
We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 11/06/2026 01:46PM
A fix has been implemented, and we're currently monitoring the service.
IDENTIFIED
6 days ago - at 11/06/2026 01:10PM
We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.
IDENTIFIED
6 days ago - at 11/06/2026 12:42PM
We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.
INVESTIGATING
6 days ago - at 11/06/2026 12:27PM
We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.
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