Outage in Knock
Sockets service impaired
Resolved Minor
October 30, 2026 - Started 14 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Knock's sockets service experienced a ~1.6-hour disruption where new connections to in-app feeds and guides failed when connecting to api.knock.app. Core API operations and notification delivery were unaffected throughout the incident. The issue was identified and a fix was implemented, with the service placed under monitoring.
New connections to in-app feeds and guides may be failing when connecting to api.knock.app. We are investigating and working on restoring service.
Normal API operations and notification delivery remain unaffected.
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Latest Updates ( sorted recent to last )
MONITORING
13 days ago - at 10/30/2026 12:38AM
A fix has been implemented, and we're currently monitoring the service.
IDENTIFIED
14 days ago - at 10/30/2026 12:01AM
We've identified the issue with the service and are actively working on a fix.
INVESTIGATING
14 days ago - at 10/29/2026 11:30PM
New connections to in-app feeds and guides may be failing when connecting to api.knock.app. We are investigating and working on restoring service.
Normal API operations and notification delivery remain unaffected.
Latest Knock outages
Dashboard transactional email outage - 6 days ago
Warehouse message synchronization delayed - about 1 month ago
Knock dashboard login magic links are unavailable - about 2 months ago
Workflow processing and message delivery errors - 2 months ago
Lag on data warehouse exports - 3 months ago
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