Outage in KnowBe4

PhishER - PhishRIP Issues

Resolved Minor
January 29, 2025 - Started 24 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We have received reports that some customers are experiencing issues with PhishER actions that are not properly triggering PhishRIPs. We are investigating this issue and will update this page when we have more information.
Components affected
KnowBe4 PhishRIP
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 01/29/2025 10:56PM

This incident has been resolved.

MONITORING 24 days ago - at 01/29/2025 07:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 01/29/2025 05:42PM

We have identified the cause of these issues and we are working on implementing a fix. We'll update this page with any new information or updates.

INVESTIGATING 24 days ago - at 01/29/2025 04:38PM

We have received reports that some customers are experiencing issues with PhishER actions that are not properly triggering PhishRIPs. We are investigating this issue and will update this page when we have more information.

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