Outage in KnowBe4

KSAT - Phishing and Training Campaign Delays (US)

Resolved Minor
July 29, 2025 - Started about 1 month ago - Lasted 8 days
Official incident page

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Outage Details

We've identified the cause of delays in phishing campaigns and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Components affected
KnowBe4 Phishing KnowBe4 Training
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 08/06/2025 03:15PM

This incident has been resolved, and we are no longer seeing delays with campaigns. An RCA will be posted when available.

MONITORING 26 days ago - at 08/05/2025 05:03PM

We have implemented several fixes to help improve performance on Phishing and Training campaigns. We are continuing to monitor the results and will continue to make improvements as edge-cases come up.

MONITORING about 1 month ago - at 08/01/2025 05:57PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 07/31/2025 04:59PM

A fix has been implemented that has resolved a majority of cases. We are continuing to monitor the results while we make additional improvements and investigate edge-cases.

MONITORING about 1 month ago - at 07/29/2025 08:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 07/29/2025 05:08PM

We've identified the cause of delays in phishing campaigns and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.

Latest KnowBe4 outages

KSAT - Phishing and Training Activity Reports Not Downloading - 18 days ago
KSAT Console Delays (US) - about 1 month ago
PhishER - Page Loading Issues (US Only) - about 1 month ago
KSAT - Phishing Campaign Delays (US) - about 2 months ago
Phishing and Training Campaigns not starting (US) - about 2 months ago

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