Outage in Konduto

[PT] Maior tempo de resposta e timeouts no serviço // [EN] Longer response times and timeouts in the service.

Resolved Major

December 15, 2021 - Started over 4 years ago - Lasted 3 months
Official incident page

Incident Report

[PT] Estamos investigando alertas de maior tempo de resposta e timeouts na API e no Portal. // [EN] We're investigating alerts of longer response times and timeouts in the API and Dashboard.

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Latest Updates ( sorted recent to last )

MONITORING over 4 years ago - at 12/15/2021 04:03PM

[PT] A API e o Portal voltaram a responder normalmente, e não estamos vendo mais problemas. Continuamos monitorando a aplicação e acompanhando o incidente com nosso provedor de nuvem.

//

[EN] API and Dashboard are responding normally and we're not seeing further issues. We continue to monitor the application and the incident with our cloud provider.

IDENTIFIED over 4 years ago - at 12/15/2021 03:50PM

[PT] Confirmamos que se trata de um problema de rede e conectividade com nosso provedor de nuvem. Estamos acompanhando o incidente com o fornecedor para resolver rapidamente o problema.

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[EN] We've confirmed it is a network and connectivity issue with our cloud provider. We're following the incident close with the vendor to quickly resolve the issue.

INVESTIGATING over 4 years ago - at 12/15/2021 03:34PM

[PT] O problema parece ser com o nosso provedor de soluções em nuvem. Continuamos investigando para confirmar a informação.

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[EN] The issue seems to be our cloud provider. We continue investigating to confirm this information.

INVESTIGATING over 4 years ago - at 12/15/2021 03:24PM

[PT] Estamos investigando alertas de maior tempo de resposta e timeouts na API e no Portal.

//

[EN] We're investigating alerts of longer response times and timeouts in the API and Dashboard.

Latest Konduto outages

[PT] Atraso na visualização de dados - Portal afetado / [EN] Delays in data visualization - Portal affected / [ES] Retrasos en la visualización de datos - Portal afectado - 7 months ago

[PT] Timeouts e erros HTTP 500 na API Validaid / [EN] Timeouts and HTTP 500 errors in the API Validaid - over 1 year ago

Instabilidade e erro de conexão do Portal / Dashboard instability and connection errors - almost 4 years ago

Relatórios agendados com problemas // Issue with scheduled reports - about 4 years ago

Atraso na entrega de Webhooks / Delay in Webhook delivery - about 4 years ago

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