Outage in Konduto

[PT] Maior tempo de resposta e timeouts no serviço // [EN] Longer response times and timeouts in the service.

Resolved Major
December 15, 2021 - Started about 3 years ago - Lasted 3 months
Official incident page

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Outage Details

[PT] Estamos investigando alertas de maior tempo de resposta e timeouts na API e no Portal. // [EN] We're investigating alerts of longer response times and timeouts in the API and Dashboard.
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 12/15/2021 04:03PM

[PT] A API e o Portal voltaram a responder normalmente, e não estamos vendo mais problemas. Continuamos monitorando a aplicação e acompanhando o incidente com nosso provedor de nuvem.

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[EN] API and Dashboard are responding normally and we're not seeing further issues. We continue to monitor the application and the incident with our cloud provider.

IDENTIFIED about 3 years ago - at 12/15/2021 03:50PM

[PT] Confirmamos que se trata de um problema de rede e conectividade com nosso provedor de nuvem. Estamos acompanhando o incidente com o fornecedor para resolver rapidamente o problema.

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[EN] We've confirmed it is a network and connectivity issue with our cloud provider. We're following the incident close with the vendor to quickly resolve the issue.

INVESTIGATING about 3 years ago - at 12/15/2021 03:34PM

[PT] O problema parece ser com o nosso provedor de soluções em nuvem. Continuamos investigando para confirmar a informação.

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[EN] The issue seems to be our cloud provider. We continue investigating to confirm this information.

INVESTIGATING about 3 years ago - at 12/15/2021 03:24PM

[PT] Estamos investigando alertas de maior tempo de resposta e timeouts na API e no Portal.

//

[EN] We're investigating alerts of longer response times and timeouts in the API and Dashboard.

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