Outage in Kong
Konnect Singapore Region - Partial Degradation - Portal Emails and Application Registration Delayed
Resolved MinorIncident Report
Summary AI Generated
Kong Konnect's Singapore region experienced partial degradation affecting portal emails and application registration, causing delays in message processing due to a backlog in the message handling infrastructure. The incident was complicated by concurrent cloud service provider maintenance that initially prevented the team from scaling up infrastructure to address the backlog. The issue was resolved after 3.3 hours once the cloud provider completed maintenance and the message handling infrastructure was scaled up to process the accumulated backlog.
The team is scaling up the message handling infrastructure to process the backlog. However, ongoing maintenance by our cloud service provider in the area is impacting our ability to scale the infrastructure. We will update as we are able to take further actions.
Components affected
Kong Konnect CloudNeed to monitor Kong outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/08/2026 11:39PM
This incident has been resolved.
MONITORING
4 days ago - at 03/08/2026 10:34PM
We are continuing to monitor for further issues with message processing.
MONITORING
4 days ago - at 03/08/2026 09:29PM
The cloud server provider has completed the maintenance. The message handling infrastructure is operating as expected and the backlog has been processed. We are continuing to monitor.
INVESTIGATING
4 days ago - at 03/08/2026 08:23PM
The team is scaling up the message handling infrastructure to process the backlog. However, ongoing maintenance by our cloud service provider in the area is impacting our ability to scale the infrastructure. We will update as we are able to take further actions.
Latest Kong outages
Delays in propagating Access Control Enforcement (ACE) changes to Dataplanes in US Region - 16 days ago
Partial Outage on Konnect Control Plane - 18 days ago
Elevated error rate on Search and Analytics APIs - 21 days ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
