Outage in Kontent

Delivery & Preview API outage affecting US data center

Resolved Major
April 06, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

We are aware of an issue causing both preview and delivery APIs to not deliver updated content. We are currently working to identify the cause.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/07/2023 08:45AM

After a few hours of monitoring, all of our services work as expected.

MONITORING over 1 year ago - at 04/06/2023 08:40PM

We have found a solution and put a fix in place which has restored Delivery API functionality. Content changes made during the outage may still take longer than anticipated to be reflected due to the time it will take to process the accumulated traffic. We will continue to monitor the situation and provide an update when we feel confident the issue is totally resolved. Thank you for your patience and understanding.

IDENTIFIED over 1 year ago - at 04/06/2023 06:29PM

We have identified the cause of the outage in our system, which was related to our backend service provider. We're actively working with them to resolve the issue as quickly as possible.

Our team is working diligently to get everything back up and running smoothly, and we'll provide updates as soon as we have more information. We appreciate your patience and understanding.

INVESTIGATING over 1 year ago - at 04/06/2023 04:34PM

The issue is also causing webhook notifications for content changes not to be sent.

INVESTIGATING over 1 year ago - at 04/06/2023 03:35PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/06/2023 03:34PM

After testing this appears to be affecting graphQL as well

INVESTIGATING over 1 year ago - at 04/06/2023 03:18PM

We are aware of an issue causing both preview and delivery APIs to not deliver updated content. We are currently working to identify the cause.

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