Outage in Kontent

Issue Accessing Items in Kontent.ai

Resolved Major
July 15, 2024 - Started 10 months ago - Lasted about 24 hours
Official incident page

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Outage Details

After our recent release we are getting reports of users not being able to access Items and being redirected to their content inventory. Our developers are looking into this.
Components affected
Kontent Application Kontent Application Kontent Application
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/16/2024 03:10PM

At 3:17 p.m. (UTC) on 7/15/2024, we released a new version of our application that unfortunately contained a misconfiguration. This misconfiguration caused assets and items with assets to be unviewable. As of 5:09 p.m. (UTC) on 7/15/2024, our hotfix to address this issue has been fully deployed.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the matter.

MONITORING 10 months ago - at 07/15/2024 05:16PM

The hotfix has been deployed. We are monitoring the situation for any further disruptions. If you run into anything please let us know at support@kontent.ai, thank you!

IDENTIFIED 10 months ago - at 07/15/2024 04:06PM

Our developers, have identified the problem and are working on a hotfix.

INVESTIGATING 10 months ago - at 07/15/2024 03:36PM

After our recent release we are getting reports of users not being able to access Items and being redirected to their content inventory. Our developers are looking into this.

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Schedule publishing and unpublishing not working in AUEAST data center - 2 months ago
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