Outage in Kore.ai

Intermittent call drops observed on our US instance.

Resolved Minor
December 11, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our internal monitoring has detected that a few calls are getting dropped due to intermittent latency. We are constantly monitoring the situation and the technical team has been engaged to remediate the issue. Please be assured that we are looking into this on high priority.
Components affected
Kore.ai Bot Uptime Kore.ai Kore IVR
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/12/2024 12:12AM

The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while we worked through this.

INVESTIGATING 3 months ago - at 12/11/2024 11:53PM

We are still investigating the issue. We will continue to update this incident with updates.

INVESTIGATING 3 months ago - at 12/11/2024 11:26PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 12/11/2024 10:55PM

Our internal monitoring has detected that a few calls are getting dropped due to intermittent latency. We are constantly monitoring the situation and the technical team has been engaged to remediate the issue. Please be assured that we are looking into this on high priority.

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