Outage in Kore.ai
Microsoft TTS Issue impacting Kore.ai VA and solutions.
Resolved Major
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Outage Details
Components affected
Kore.ai Microsoft Azure ASR/TTSLatest Updates ( sorted recent to last )
The issue from MS should be resolved now.
While Microsoft is expected to provide a mitigation by 3:30 PM EST 9-Apr-2025 (1:00 am 10-Apr-2025 IST), Kore has followed Microsoft's advise to use a fallback region. As of now, all the issues reported have been successfully mitigated. We continue to monitor the situation and awaiting further updates from Microsoft.
We are continuing to work on a fix for this issue.
Kore was informed that a very few of the customers are experiencing the following error that has been observed during TTS processing: “TTS Err: Failed to retrieve authentication token for provider 'my_azure’.”
Please note that this is not related to the Kore.ai Platform.
The issue stems from Microsoft Azure’s ASR service, impacting specific regions.
We have already raised a support ticket with the Microsoft team and are actively following up for a resolution.
We will keep you updated as we receive further insights from Microsoft.
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