Outage in Kore.ai

Investigating Analytics API Outage on the XO Platform

Resolved Minor
July 14, 2025 - Started about 4 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing an Analytics API outage with the XO platform. Please note that there is NO IMPACT to the end user conversations. However, our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: https://caicigna-status.kore.ai
Latest Updates ( sorted recent to last )
INVESTIGATING about 4 hours ago - at 07/14/2025 11:32PM

We are currently experiencing an Analytics API outage with the XO platform. Please note that there is NO IMPACT to the end user conversations. However, our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: https://caicigna-status.kore.ai

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