Outage in Kore.ai

Welcome Voice Test Flow Not Working (XO-11)

Resolved Minor
August 20, 2025 - Started 3 months ago - Lasted 26 minutes
Official incident page

Incident Report

Dear all, We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality. When initiating a test call, the call is disconnected immediately. Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences. Our Engineering team is actively working on resolving the issue. We will continue to monitor the situation and provide updates as they become available. Thank you for your understanding.
Components affected
Kore.ai Kore IVR Kore.ai Nuance Kore.ai Kore Agent Desktop

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/20/2025 11:36AM

This incident has been resolved.

INVESTIGATING 3 months ago - at 08/20/2025 11:16AM

Dear all,

We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality.
When initiating a test call, the call is disconnected immediately.

Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences.

Our Engineering team is actively working on resolving the issue.
We will continue to monitor the situation and provide updates as they become available.

Thank you for your understanding.

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