Outage in Kore.ai
[US Region Only] XO 10 SmartAssist IVR calls are experiencing partial disruption. UXO [XO11] is not impacted.
Resolved Major
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Outage Details
We have observed that some incoming calls to the Kore IVA SmartAssist system are intermittently experiencing dead air. Our engineering team is actively investigating and working on remediation with the highest priority.
Please be assured that we are doing everything possible to identify the root cause and implement a permanent fix. We will keep you updated as soon as we have further information or a resolution.
Thank you for your patience and understanding.
Components affected
Kore.ai Kore IVRLatest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 09/14/2025 11:51PM
The issue has is resolved. We deeply apologize for the inconvenience caused due to this long standing incident and value your trust in us.
INVESTIGATING
about 14 hours ago - at 09/14/2025 11:20PM
We continue to investigate. This is taking more time than usual because of the technical complexities. We would like to reassure you that we are on it and are trying our best to mitigate the issue.
IDENTIFIED
about 14 hours ago - at 09/14/2025 10:45PM
We apologize for the inconvenience.
Our technical teams are investigating with top priority and all hands are on the deck.
IDENTIFIED
about 15 hours ago - at 09/14/2025 09:58PM
We apologize for the inconvenience.
Our technical teams are investigating with top priority and all hands are on the deck.
Thank you for your patience.
INVESTIGATING
about 16 hours ago - at 09/14/2025 09:25PM
We are continuing to investigate the issue on high priority. We appreciate your patience and trust in us.
INVESTIGATING
about 16 hours ago - at 09/14/2025 08:51PM
The issue still persists. We are investigating further to remediate as soon as possible. Please be assured that we are working on this on urgent priority to remediate the issue.
IDENTIFIED
about 17 hours ago - at 09/14/2025 08:25PM
The issue has been identified, and the engineering teams are working towards fixing the issue.
INVESTIGATING
about 17 hours ago - at 09/14/2025 08:07PM
We are continuing to investigate this issue.
INVESTIGATING
about 17 hours ago - at 09/14/2025 07:32PM
We have observed that some incoming calls to the Kore IVA SmartAssist system are intermittently experiencing dead air. Our engineering team is actively investigating and working on remediation with the highest priority.
Please be assured that we are doing everything possible to identify the root cause and implement a permanent fix. We will keep you updated as soon as we have further information or a resolution.
Thank you for your patience and understanding.
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