Outage in Kore.ai

Service Outage Update: Incoming Calls for Japan Customers Using AudioCodes

Resolved Major

August 22, 2025 - Started 7 months ago - Lasted 38 minutes
Official incident page

Incident Report

We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively. Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.

Need to monitor Kore.ai outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 08/22/2025 09:56AM

The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.

INVESTIGATING 7 months ago - at 08/22/2025 09:36AM

We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively.

Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.

Latest Kore.ai outages

Investigating issues with XO on the US Instance. - 2 days ago

Issue observed on MS Teams end - Kore bots may be impacted - 8 days ago

Investigating issues with XO Platform on US Region - 14 days ago

Major outage on our IND XO10 & XO 11 - 28 days ago

Investigating Outage on UAE Instance (XO 10 & XO 11) - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook