Outage in Kore.ai

Service Outage Update: Incoming Calls for Japan Customers Using AudioCodes

Resolved Major
August 22, 2025 - Started 4 days ago - Lasted 38 minutes
Official incident page

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Outage Details

We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively. Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/22/2025 09:56AM

The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.

INVESTIGATING 4 days ago - at 08/22/2025 09:36AM

We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively.

Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.

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