Outage in Kore.ai
Microsoft TTS error observed in some phone calls in French language.
Resolved Major
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Outage Details
We have observed Microsoft TTS errors with some calls when French characters are present in SSML.
No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.
Components affected
Kore.ai Kore IVRLatest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 09/13/2025 06:18PM
The issue has been resolved. The services have been restored.
MONITORING
about 9 hours ago - at 09/13/2025 04:57PM
We have observed Microsoft TTS errors with some calls when French characters are present in SSML.
No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.
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