Outage in Kore.ai
Microsoft TTS error observed in some phone calls in French language.
Resolved MajorIncident Report
We have observed Microsoft TTS errors with some calls when French characters are present in SSML.
No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/13/2025 06:18PM
The issue has been resolved. The services have been restored.
MONITORING
about 2 months ago - at 09/13/2025 04:57PM
We have observed Microsoft TTS errors with some calls when French characters are present in SSML.
No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.
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