Outage in Kore.ai

AU Region - Intermittent bot response latency issue

Resolved Minor

January 19, 2025 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Since last 1 hour we are a serving intermittent bot response latency in our AU SaaS Region. Other regions are unaffected. We are investigating and we will keep the subscribers updated.

Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 01/20/2025 12:11AM

This incident has been resolved.

INVESTIGATING 17 days ago - at 01/19/2025 11:23PM

Since last 1 hour we are a serving intermittent bot response latency in our AU SaaS Region. Other regions are unaffected. We are investigating and we will keep the subscribers updated.

Latest Kore.ai outages

Degraded Performance with the XO Platform on the AU Instance - 18 days ago

Text to Speech Playback When Using Neural Voice - Issue with Microsoft TTS - 21 days ago

Investigating issues with XO Platform on US Region - about 2 months ago

Intermittent call drops observed on our US instance. - about 2 months ago

Production Degradation Update - about 2 months ago

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