Outage in Kore.ai

Degraded Performance with the XO Platform on the AU Instance

Resolved Minor

January 19, 2025 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue.

Latest Updates ( sorted recent to last )

RESOLVED 18 days ago - at 01/19/2025 02:42AM

This incident has been resolved.

INVESTIGATING 18 days ago - at 01/19/2025 01:54AM

We are currently investigating the issue.

Latest Kore.ai outages

AU Region - Intermittent bot response latency issue - 17 days ago

Text to Speech Playback When Using Neural Voice - Issue with Microsoft TTS - 21 days ago

Investigating issues with XO Platform on US Region - about 2 months ago

Intermittent call drops observed on our US instance. - about 2 months ago

Production Degradation Update - about 2 months ago

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