Outage in Kore.ai

Degraded Performance observed on US Instance

Resolved Minor
May 18, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating the issue.
Components affected
Kore.ai Nuance Kore.ai Kore Agent Desktop Kore.ai Kore IVR Kore.ai Bot Builder
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/18/2025 03:57PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/18/2025 03:48PM

The latency issue has been mitigated, and we are actively monitoring the system Behavior.

INVESTIGATING about 1 month ago - at 05/18/2025 03:25PM

The analysis remains in progress, and our investigation is ongoing.

INVESTIGATING about 1 month ago - at 05/18/2025 03:09PM

We are currently investigating the issue.

INVESTIGATING about 1 month ago - at 05/18/2025 02:43PM

We are currently investigating the issue.

Latest Kore.ai outages

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Investigating issues with XO 11 Platform on the DE Instance. - 24 days ago
Investigating issues with XO 11 Platform on the DE Instance. - 24 days ago

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