Outage in Kore.ai
US region - Kore voice gateway - partial service disruption
Resolved MajorIncident Report
Our internal monitoring has detected that one of the SBC servers 3.224.189.218 is currently down.
We are working with AWS to resolve the issue as soon as possible.
The impacted server is in US east 1 region.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/08/2026 02:34AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 05/08/2026 02:03AM
Below is the latest update from the Service Provider:
We continue to work towards mitigating the increased temperatures to its normal levels in the affected Availability Zone (use1-az4) in the US-EAST-1 Region.
Other AWS services that depend on the affected EC2 instances and EBS volumes in this Availability Zone, may also experience impairments.
We have weighed away traffic for most services at this time.
Customers may experience longer than usual provisioning times.
We will provide an update by 7:45 PM PDT, or sooner if we have additional information to share.
INVESTIGATING
4 days ago - at 05/08/2026 01:05AM
We are continuing to investigate the issue with the service provider.
More details available at https://health.aws.amazon.com/health/status
INVESTIGATING
4 days ago - at 05/08/2026 12:14AM
Our internal monitoring has detected that one of the SBC servers 3.224.189.218 is currently down.
We are working with AWS to resolve the issue as soon as possible.
The impacted server is in US east 1 region.
Latest Kore.ai outages
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