Outage in Kore.ai

Investigating issues with Voice Bots on the DE Instance.

Resolved Major

July 02, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/02/2025 12:07PM

This incident has been resolved.

MONITORING 10 months ago - at 07/02/2025 11:45AM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/02/2025 11:31AM

The issue has been identified and fix has been implemented

IDENTIFIED 10 months ago - at 07/02/2025 10:46AM

The issue has been identified and fix has been implemented

INVESTIGATING 10 months ago - at 07/02/2025 10:21AM

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

INVESTIGATING 10 months ago - at 07/02/2025 09:54AM

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

INVESTIGATING 10 months ago - at 07/02/2025 09:31AM

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

INVESTIGATING 10 months ago - at 07/02/2025 09:03AM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/02/2025 09:02AM

We are currently investigating the issue.

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