Outage in Kore.ai

Investigating issues with Voice Bots on the DE Instance.

Resolved Major
July 02, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/02/2025 12:07PM

This incident has been resolved.

MONITORING 1 day ago - at 07/02/2025 11:45AM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 07/02/2025 11:31AM

The issue has been identified and fix has been implemented

IDENTIFIED 1 day ago - at 07/02/2025 10:46AM

The issue has been identified and fix has been implemented

INVESTIGATING 1 day ago - at 07/02/2025 10:21AM

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

INVESTIGATING 1 day ago - at 07/02/2025 09:54AM

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

INVESTIGATING 1 day ago - at 07/02/2025 09:31AM

The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

INVESTIGATING 1 day ago - at 07/02/2025 09:03AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 07/02/2025 09:02AM

We are currently investigating the issue.

Latest Kore.ai outages

Investigating Issues with XO 11 Voice Bots on EU Instance. - 1 day ago
Investigating issues with Voice Bots on the US Instance. - 1 day ago
[Third-party] Google ASR/TTS is encountering issues - 21 days ago
OpenAI - downtime being observed - 23 days ago
The support portal https://support.kore.ai is experiencing issues - about 1 month ago

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