Outage in Kore.ai

Investigating issues with Voice Bots on the US Instance.

Resolved Major
July 02, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating the issue.
Components affected
Kore.ai Kore IVR
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/02/2025 12:07PM

This incident has been resolved.

MONITORING about 1 month ago - at 07/02/2025 11:37AM

A fix has been implemented. We are monitoring the behaviour.

IDENTIFIED about 1 month ago - at 07/02/2025 11:12AM

The issue has been identified and fix has been implemented

INVESTIGATING about 1 month ago - at 07/02/2025 10:10AM

The analysis is ongoing, and we are actively investigating the issue.

INVESTIGATING about 1 month ago - at 07/02/2025 09:36AM

We are currently investigating the issue.

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