Outage in Kore.ai
Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.
Resolved Major
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Outage Details
Dear Users,
We have been informed of a global issue currently affecting Microsoft ASR/TTS services.
This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.
Our team is actively working with the relevant stakeholders to resolve this at the earliest.
Thank you for your understanding.
Components affected
Kore.ai Microsoft Azure ASR/TTSLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/12/2025 07:24PM
This incident has been resolved.
We will continue to monitor the situation to ensure stability.
INVESTIGATING
2 days ago - at 07/12/2025 04:20PM
Dear Users,
We have been informed of a global issue currently affecting Microsoft ASR/TTS services.
This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.
Our team is actively working with the relevant stakeholders to resolve this at the earliest.
Thank you for your understanding.
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