Outage in Kore.ai

Deepgram Upstream Network Issues

Resolved Major
October 02, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Hello Users, We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services. Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, Please refer to: https://status.deepgram.com
Components affected
Kore.ai Kore IVR

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/03/2025 06:12AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/03/2025 02:16AM

Only Deepgram SaaS Customers would have been impacted.
On-Premise solutions were not impacted.

Our team is actively monitoring the situation through the Deepgram status page.
For real-time updates, please refer to: https://status.deepgram.com

MONITORING about 2 months ago - at 10/03/2025 02:06AM

The issue has been mitigated after rerouting traffic to avoid upstream network provider failures.
Networking errors may have occurred intermittently between 12:08 am UTC and 1:51 am UTC.

MONITORING about 2 months ago - at 10/03/2025 01:47AM

Current Update from Deepgram:
The issue has been mitigated after rerouting traffic to avoid upstream network provider failures.

INVESTIGATING about 2 months ago - at 10/03/2025 01:38AM

Hello Users,

We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services.

Our team is actively monitoring the situation through the Deepgram status page. For real-time updates,
Please refer to: https://status.deepgram.com

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