Outage in Kore.ai

XO11 partial service disruption

Resolved Major
October 16, 2025 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Dear users. We are facing partial service disruption on XO11 currently. We are doing everything we can to remediate the situation. Our sincere apologies for the inconvenience caused.
Components affected
Kore.ai APIs Kore.ai Bot Uptime Kore.ai Bot Builder Kore.ai Bot Administration Application
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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 10/16/2025 07:33PM

This incident has been resolved.

IDENTIFIED about 12 hours ago - at 10/16/2025 06:57PM

We are trying our best to expedite remediation. We request your patience while we are doing everything we can to remediate the issue as soon as possible.

IDENTIFIED about 12 hours ago - at 10/16/2025 06:41PM

We are in the process of remediating the situation. We are hopeful that we will be able to remediate the situation shortly. We deeply regret the inconvenience caused.

INVESTIGATING about 13 hours ago - at 10/16/2025 06:21PM

Please be advised that XO10 remains unaffected.

INVESTIGATING about 13 hours ago - at 10/16/2025 06:14PM

Dear users.

We are facing partial service disruption on XO11 currently. We are doing everything we can to remediate the situation.
Our sincere apologies for the inconvenience caused.

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