Outage in Kore.ai
US Region - We are observing transcription failures with AgentAI and Genesys integration
Resolved MajorIncident Report
Dear all,
We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible.
We apologize for the inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 12/17/2025 11:13PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 12/17/2025 10:21PM
Dear all,
We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible.
We apologize for the inconvenience caused.
Latest Kore.ai outages
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Temporary Service Disruption Linked to AWS Outage - 2 months ago
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