Outage in Kore.ai
Major outage on our IND Instance with our XO and UXO Platforms
Resolved MajorIncident Report
We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end.
We will keep you updated with the status in the next 15 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/27/2025 02:20PM
The issue has been resolved, and we are closely monitoring the system.
INVESTIGATING
4 days ago - at 12/27/2025 02:00PM
We are continuing to investigate the issue.
INVESTIGATING
4 days ago - at 12/27/2025 01:44PM
We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end.
We will keep you updated with the status in the next 15 minutes.
Latest Kore.ai outages
US Region - We are observing transcription failures with AgentAI and Genesys integration - 14 days ago
IND Region - Intermittent issues observed for some time - 14 days ago
Major outage on IND Instance - about 1 month ago
US Region - Service disruption due to underlying AWS issues - 2 months ago
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