Outage in Kore.ai

Agent Platform - Design time Degradation with the US Instance.

Resolved Minor
January 02, 2026 - Started 10 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a design-time issue affecting the Agent Platform. Our engineering team is actively investigating and working to resolve the issue. Please note that there is no end-user impact. We will share updates as progress is made. We apologize for any inconvenience and appreciate your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 01/02/2026 08:26AM

As this has already been fixed, we are closing this incident.

MONITORING 10 days ago - at 01/02/2026 06:20AM

We have identified and fixed the design-time issue affecting the Agent Platform. We are monitoring it closely.

INVESTIGATING 10 days ago - at 01/02/2026 05:43AM

We are currently experiencing a design-time issue affecting the Agent Platform. Our engineering team is actively investigating and working to resolve the issue. Please note that there is no end-user impact.

We will share updates as progress is made. We apologize for any inconvenience and appreciate your patience.

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