Outage in Kore.ai

Investigating issues with XO Platform, XOCC, Agent Platform on US Region

Resolved Major

January 05, 2026 - Started 28 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues on XO Platform, XOCC, Agent Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Components affected

Kore.ai Bot Uptime Kore.ai Nuance Kore.ai Kore IVR Kore.ai APIs Kore.ai Bot Builder Kore.ai Kore Agent Desktop Kore.ai Bot Administration Application

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Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 01/05/2026 07:09PM

This incident has been resolved.

MONITORING 28 days ago - at 01/05/2026 06:35PM

All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.

INVESTIGATING 28 days ago - at 01/05/2026 06:14PM

All platforms are now up and running. We are currently observing some latency, and our teams are actively working on priority to address the performance degradation. Thank you for your patience and continued understanding.

INVESTIGATING 28 days ago - at 01/05/2026 05:49PM

The issues affecting the Agent Platform have been resolved. The teams are actively working on addressing the issues observed with the XO and XOCC platforms.

INVESTIGATING 28 days ago - at 01/05/2026 05:38PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 01/05/2026 05:37PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 01/05/2026 05:27PM

Latest Kore.ai outages

Impact with Agent Platform on our DE region - 21 days ago

Agent Platform - Design time Degradation with the US Instance. - about 1 month ago

Major outage on our IND Instance with our XO and UXO Platforms - about 1 month ago

US Region - We are observing transcription failures with AgentAI and Genesys integration - about 2 months ago

IND Region - Intermittent issues observed for some time - about 2 months ago

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