Outage in Kore.ai

Impact with Agent Platform on our DE region

Resolved Major
January 12, 2026 - Started about 5 hours ago - Lasted 39 minutes
Official incident page

Incident Report

We are currently experiencing an issue affecting agent login on the Agent Platform in the DE region. Our teams are actively investigating and working to resolve the issue. The next update will be shared within the next 15 to 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 01/12/2026 08:05AM

The issue has been fixed on our end, and we are monitoring its progress.

INVESTIGATING about 5 hours ago - at 01/12/2026 07:43AM

We are currently experiencing an issue affecting agent login on the Agent Platform in the DE region. Our teams are actively investigating and working to resolve the issue.

The next update will be shared within the next 15 to 30 minutes.

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