Outage in Kore.ai

Investigating Intermittent Login Issues with Agent Platform - DE Instance

Resolved Major

February 09, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating intermittent login issues impacting users attempting to access the Agent Platform on the DE instance. Users are experiencing login failures. The team is actively analysing application logs, service health, and infrastructure components to identify the underlying cause and restore stable access at the earliest. Further updates will be shared as the investigation progresses.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/10/2026 07:03AM

The issue has been resolved.
We will continue to monitor the behaviour.

INVESTIGATING 2 days ago - at 02/10/2026 06:33AM

We are currently investigating intermittent login issues impacting users attempting to access the Agent Platform on the DE instance.
Users are experiencing login failures.

The team is actively analysing application logs, service health, and infrastructure components to identify the underlying cause and restore stable access at the earliest. Further updates will be shared as the investigation progresses.

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