Investigating Outage on UAE Instance (XO 10 & XO 11)

We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.

AWS Status Page:
https://health.aws.amazon.com/health/status

We are experiencing full outage and we are continuing to investigate the issue with the service provider.


Below is the latest update from the AWS Status Page:
https://health.aws.amazon.com/health/status

We will provide further updates as soon as progress is made.

Dear Valued Users,

We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.

Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).

As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.

Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.

During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.