Outage in Kore.ai
Investigating issues with XO on the US Instance.
Resolved MajorIncident Report
Users may experience intermittent response delays and performance latency at this time.
Our teams are actively working on mitigation efforts to restore services to normal operation. During this period, Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features may be temporarily unavailable.
We truly appreciate your patience and understanding as we work to fully restore services. Please be assured that our teams are prioritizing this and are working diligently to resolve the issue as quickly as possible.
We will continue to keep you informed with regular updates on the progress.
Components affected
Kore.ai Kore Agent Desktop Kore.ai Bot Builder Kore.ai Bot Uptime Kore.ai APIs Kore.ai Bot Administration Application Kore.ai Nuance Kore.ai Kore IVRNeed to monitor Kore.ai outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 03/30/2026 06:36PM
This incident has been resolved.
INVESTIGATING
about 17 hours ago - at 03/30/2026 05:46PM
On the US SaaS instance, partial service disruptions are currently being observed across both XO10 and XO11, with differing symptoms in each.
For XO10, customers using Agent Desktop and AgentAI may experience impact, particularly with agent assignment, routing, and agent coaching functionalities.
For XO11, certain Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features could be temporarily unavailable.
Based on our current assessment, customers not using the above-mentioned functionalities or components should not be impacted.
We appreciate your patience and will continue to keep you updated as we make progress.
INVESTIGATING
about 18 hours ago - at 03/30/2026 05:29PM
Our teams are continuing to thoroughly investigate the issue.
We greatly appreciate your patience and understanding during this time. Please rest assured that this is being treated with the highest priority, and every effort is being made to restore services as quickly as possible.
INVESTIGATING
about 18 hours ago - at 03/30/2026 05:00PM
We are continuing to actively investigate this issue.
We sincerely appreciate your patience and understanding as we work towards fully restoring services. Please be assured that our teams are treating this with the highest priority and are making every effort to resolve it as quickly as possible.
INVESTIGATING
about 18 hours ago - at 03/30/2026 04:57PM
Users may experience intermittent response delays and performance latency at this time.
Our teams are actively working on mitigation efforts to restore services to normal operation. During this period, Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features may be temporarily unavailable.
We truly appreciate your patience and understanding as we work to fully restore services. Please be assured that our teams are prioritizing this and are working diligently to resolve the issue as quickly as possible.
We will continue to keep you informed with regular updates on the progress.
Latest Kore.ai outages
Investigating issues with XO Platform on US Region - 13 days ago
Major outage on our IND XO10 & XO 11 - 27 days ago
Investigating Outage on UAE Instance (XO 10 & XO 11) - 29 days ago
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