Outage in Kore.ai

JP Region UXO/XO11 Outage

Resolved Major

April 05, 2026 - Started 6 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

Components affected

Kore.ai Bot uptime Kore.ai APIs Kore.ai Bot Builder Kore.ai Bot Administration Application

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 04/06/2026 06:59AM

This incident has been resolved. We will continue to monitor the system’s stability.

MONITORING 6 days ago - at 04/06/2026 03:50AM

The XO11 platform in the JP region now appears to be stable. However, customers using the Agentic Platform may continue to experience issues.

Our team is actively investigating and working to address the remaining impact, while we continue to closely monitor the status of the XO11 platform.

We appreciate your patience and will share further updates as more information becomes available

INVESTIGATING 6 days ago - at 04/06/2026 03:44AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 04/06/2026 02:43AM

We would like to inform you that an outage has been reported impacting UXO/XO11 in the JP region. Our team is actively investigating the issue and working to restore services at the earliest.

We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

INVESTIGATING 6 days ago - at 04/06/2026 02:21AM

We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

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