Outage in Kore.ai

SaaS US Region - Intermittent issues observed with loading analytics dashboards

Resolved Minor

April 27, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Users, We would like to inform that we are observing intermittent issues while loading few of our our analytics/dashboards. There is no impact observed for the end users of the bot. So the bot availability or run-time should not be a concern. We are investigating the matter on high priority and will keep you posted on the resolution of the issue.

Components affected

Kore.ai Bot Builder

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/27/2026 11:59PM

This incident has been resolved.

IDENTIFIED 4 days ago - at 04/27/2026 11:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 04/27/2026 09:19PM

Apologies that it is taking more time than anticipated. We are continuing to investigate. Thank you for your patience while we work on remediating the issue.

IDENTIFIED 4 days ago - at 04/27/2026 08:26PM

We are continuing to investigate on high priority. We will keep you updated on the resolution of the issue.

IDENTIFIED 4 days ago - at 04/27/2026 08:02PM

Dear Users,
We would like to inform that we are observing intermittent issues while loading few of our our analytics/dashboards. There is no impact observed for the end users of the bot. So the bot availability or run-time should not be a concern.
We are investigating the matter on high priority and will keep you posted on the resolution of the issue.

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