Outage in Kore.ai
Issues observed with Azure Open AI may be impacting Kore bots
Resolved MajorIncident Report
Dear Users,
This is to keep you updated that we have a lot of reports coming in for Azure OpenAI failures. We would like to inform the users that the issue is not from Kore’s end.
Azure OpenAI has not declared any outage at their end yet but we have confirmed that the APIs when called from tools like postman are erroring out.
We would like to additionally call out that this incident is different from the dashboard or analytics issue we are mitigating on another incident thread.
Components affected
Kore.ai Microsoft Azure ASR/TTSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/28/2026 05:19AM
This incident has been resolved.
MONITORING
3 days ago - at 04/28/2026 03:57AM
Based on our monitoring, we don't see any further failures on our end.
IDENTIFIED
4 days ago - at 04/27/2026 11:00PM
Update - we continue to observe intermittent failures while calling Azure OpenAI APIs.
We are monitoring and will inform as soon as we observe stability of the Azure OpenAI APIs.
IDENTIFIED
4 days ago - at 04/27/2026 10:24PM
Dear Users,
This is to keep you updated that we have a lot of reports coming in for Azure OpenAI failures. We would like to inform the users that the issue is not from Kore’s end.
Azure OpenAI has not declared any outage at their end yet but we have confirmed that the APIs when called from tools like postman are erroring out.
We would like to additionally call out that this incident is different from the dashboard or analytics issue we are mitigating on another incident thread.
Latest Kore.ai outages
Major outage on our IND Region with XOCC - 3 days ago
Inbound & Outbound Call Failures – JP Instance - 7 days ago
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