Outage in Kore.ai
US Central Region - Call recording availability is impacted
Resolved MinorIncident Report
Dear Users,
We want to let you know that the bot developers and admins are currently facing issues in accessing the call recording in the XOCC dashboard in the US Central region. We are addressing this issue as soon as possible. We will keep you posted.
Please note that there is no impact on service availability in general and runtime is not impacted.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 06/30/2026 05:40PM
This incident has been resolved.
MONITORING
21 days ago - at 06/30/2026 05:28PM
We are continuing to monitor for any further issues.
MONITORING
21 days ago - at 06/30/2026 05:21PM
We identified the issue and fixed it. Currently, we are monitoring the progress
INVESTIGATING
21 days ago - at 06/30/2026 05:17PM
Dear Users,
We want to let you know that the bot developers and admins are currently facing issues in accessing the call recording in the XOCC dashboard in the US Central region. We are addressing this issue as soon as possible. We will keep you posted.
Please note that there is no impact on service availability in general and runtime is not impacted.
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