Outage in Kore.ai
Investigating – Voice Calling Issue (US Instance)
Resolved MajorIncident Report
Dear User,
We are currently investigating an issue impacting Voice Calls on our US instance.
Impact:
Customers configured with only one SBC server may experience service disruption.
Customers configured with both SBC servers (redundant configuration) are not expected to be impacted.
Our engineering teams are actively investigating the issue and working to restore services as quickly as possible.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Components affected
Kore.ai Kore IVRTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/07/2026 01:33AM
This incident has been resolved.
MONITORING
2 days ago - at 08/07/2026 01:06AM
The issue is now resolved, and validation is in progress.
We are continuing to monitor the behavior closely.
INVESTIGATING
3 days ago - at 08/07/2026 12:57AM
We are continuing to the investigate the issue.
INVESTIGATING
3 days ago - at 08/07/2026 12:35AM
Dear User,
We are currently investigating an issue impacting Voice Calls on our US instance.
Impact:
Customers configured with only one SBC server may experience service disruption.
Customers configured with both SBC servers (redundant configuration) are not expected to be impacted.
Our engineering teams are actively investigating the issue and working to restore services as quickly as possible.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
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