Outage in Kore.ai
AU region with Degraded Bot Responses specific to Website Crawl and Document Knowledge Sources with XO11
Resolved MinorIncident Report
Hi.
We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 07/28/2026 05:03AM
This incident has been resolved.
MONITORING
about 16 hours ago - at 07/28/2026 04:37AM
We are continuing to monitor for any further issues.
MONITORING
about 16 hours ago - at 07/28/2026 04:17AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 17 hours ago - at 07/28/2026 03:56AM
The issue has been identified and the fix is being implemented
INVESTIGATING
about 17 hours ago - at 07/28/2026 03:52AM
Hi.
We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.
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